Technical Solutions Consultant

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

We are seeking a Technical Solutions Consultant on a contract basis to help support our Customer’s business needs. The Product & Service Operations (PSO) organization helps businesses through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that support millions of advertisers across dozens of complex products. As part of the PSO organization, the Technical Solutions Consultants team are creative problem solvers who strive to ensure businesses are utilizing our advertising solutions as efficiently and as effectively as possible. We are driven by our passion for technology and creating impact for client's businesses.

What You’ll Do:

• Build technical knowledge and expertise in various client advertising products
• Provide consultative guidance to sales teams and external clients on best practices and client product setups
• Troubleshoot and prioritize technical advertising issues, and escalate to specialists when appropriate for further troubleshooting or de-bugging
• Effectively communicate technical resolutions, workarounds, and product confusions to the sales and account team
• Facilitate a high-end customer experience related to support for advertising bugs and ensure all support SLAs are met
• Identify opportunities to optimize and automate workflows and support processes

Must-Haves:

• 2+ years of experience in the Digital Advertising and/or Technology industries
• Experience with troubleshooting and ticket escalation
• Experience translating technical concepts and solutions to non-technical audiences
• Familiarity/Experience in using advertising technologies such as pixels, ad servers, auctions, and delivery
• Familiarity/Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript, HTTP, Restful APIs
• Familiarity with SQL

Education:

• BA/BS in Marketing, Computer Science, Engineering, or related degree

Hours & Location:

• M-F, 40 hours/week. This role will be remote while COVID restrictions are in place. The expectation is to be onsite at our Customer’s New York, NY office once it is determined safe to do so.

All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have US residency at the time of application.

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

• Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program
• Accrued PTO: Up to 15 days per 12 months on assignment
• New Child Benefit: Up to $4,000 for the birth or adoption of a child while on assignment (conditions apply)

Please note: In order to create a safe, productive work environment, our client is requiring all contractors to be fully vaccinated according to the CDC guidelines (please inform your employer if you need a medical or religious exemption). Prior to onboarding, contractors will be required to attest that they are fully vaccinated. The expected Return to Office date is July 2022