Technical Support Agent (Must Sit in PST or MST)

Role details:

• 10-15 hrs/wk, with the option to grow into FTE as the company grows
• $22-$25/hr
• The position can be 100% remote to work anywhere you would like. Business hours of operation will align with the PST or MST timezone

We are a high growth startup building a machine intelligence SaaS platform that has the potential to become one of the most successful Enterprise SaaS startups. We are a pioneer in the emerging web 3.0 era, and will revolutionize the way that recruiters approach talent acquisition. With a reputation for providing the best customer experience in our industry, our technical support team will be experts not only in our company but in the emerging technology used across the recruiting industry.

Your role as a Technical Support Agent:

Our Technical Support team is the face of our company and is responsible for partnering with our valued customers to help them implement our product, increase user adoption, and maintain retention. We are looking for a Technical Support Advisor who thrives in a dynamic, fast-paced, and high-performing environment. We're also looking for someone who is technically savvy and curious about the intersection of technology and customer success.

We operate with a team-first ethos and a maniacal focus on customer satisfaction. We are entering the most exciting stage of a startup where we transition from building the product to building the business as we become the fastest-growing company in our industry sector. This is a 100% remote position.

What you will be doing:

• Work closely with customers to teach software and recommend best practices of varying complexity via email, live chat, phone, and video conferences.
• Respond to customer inquiries in a timely manner while providing world-class care to strengthen retention and loyalty.
• Become a subject matter expert in all things recruiting and the company in order to help improve our customer's processes and functionality.
• Work cross-functionality with the Product & Engineering teams to share customer requests and troubleshooting tickets to improve the customer experience.
• Collaborate cross-functionally with Sales, Product, Marketing, and Engineering to advocate for customer's product and technical needs.

What you should have:

• Excellent written and verbal communication skills.
• A passion to help customers and help others.
• Ability to work in a fast-paced and dynamic work environment with the skills to prioritize customer requests and projects.
• Desire to learn new technology.
• Organized, proactive, prompt, upbeat, empathetic, and a team player.
• Strong work ethic.
• Integrity.

Other great benefits:

• Be part of a special company attempting to become one of the greatest Enterprise web 3.0 AI companies of all-time
• 100% remote --- work and live from anywhere