Technical Support Analyst (Hybrid - Warren, MI)

A partner of The Mom Project in the automotive industry is seeking a contract Technical Support Analyst to help support their business needs.

Responsibilities:

• Resolve Level 3 customer cases related to mobile applications, in-vehicle applications, Wi-Fi services, account management, and enrollment for the platforms
• Use SQL frequently to troubleshoot issues, analyze data, and support case resolution
• Investigate and resolve complex technical customer issues with strong ownership and follow-through
• Utilize internal tools and systems to diagnose issues and document resolutions
• Collaborate closely with peers and cross-functional teams to resolve escalated cases
• Apply structured problem-solving techniques to identify root causes and recommend solutions
• Support ongoing improvements to case management and troubleshooting processes

Skills and Qualifications:

• Bachelor’s degree in a technical field such as computer science, computer engineering, or a related discipline preferred
• 2-4 years of applicable experience; candidates with at least 1 year of relevant experience may be considered
• Only candidates with strong SQL experience with hands-on usage will be considered
• Background in technical support, case management, or advanced troubleshooting roles
• Strong problem-solving and analytical skills

Preferred:

• Experience with Power BI and/or Python
• Previous experience in a higher-level technical support or escalation role
• Familiarity with resolving customer-facing issues involving mobile apps, connectivity, or platform services

Hours and Location:

• Mon-Fri, 40 hours/week
• Hybrid: Tuesdays - Thursdays in office (Warren, MI), Mondays and Fridays remote

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.