Internet Explorer is no longer supported by Microsoft and may cause problems when using The Mom Project website. Please try to use a different web browser, such as Mozilla FireFox, Google Chrome, or Microsoft Edge.
Technical Support Engineer (100%Remote, @TheMomProject)
Remote
Technology
Posted 4 months ago
50+ Applicants
Required Skills
Quality Assurance
Software Development
Preferred Industry Experience
Internet
Job Description

Why you?

You are someone who brings your life experience to create products that truly make a difference in the lives of working parents. You use data to inform roadmaps, but you also know when you have enough information for action. You love the challenge of prioritizing user needs amongst multiple business objectives. You enjoy growing from diverse perspectives and coworkers while collaborating with others in a cross-functional team, and across departments.

You are looking for something more from your job. Maybe a bigger problem to solve with both immediate and long term impact, or perhaps you just need a mission you can believe in every day. You are scrappy and collaborative while looking to join an inclusive and supportive culture with a bias for action. You dig a balanced startup life and can wrestle challenges with grace. You love big, interesting problems and bringing solutions to the masses while making sure it feels personal, authentic and connected. If this sounds like you, we'd like to talk.

Why us?

The Mom Project is a pioneering, remote-first venture-backed startup with roots in Chicago. We are backed by some of the best investors in the world and are lucky to be surrounded by an incredible team of advisors, including Serena Williams.

The Mom Project is a platform and community leading a cultural movement that matches companies with diverse talent. To date, our platform has unlocked over $300M in earning potential by connecting our 650,000+ moms, dads and allies with opportunities at world class brands like Apple, Accenture, Etsy and Nike… and we are just getting started!

Our team is growing as we push to rewrite the narrative for working women at every stage of life. We believe women should be able to choose both a successful family life AND career aspirations without sacrificing one over the other.

TMP Diversity Statement

We move forward when we all move together.

At The Mom Project, we understand the Moms we serve are not all the same and neither are the employees that support her. We are inspired by people who come from all walks of life.

Equality and inclusion at TMP is recognizing and honoring the uniqueness of each person who works to bring our mission to life, valuing all dimensions of diversity as our greatest asset.

We are committed to being a safe, respectful, fair, and inclusive culture for all.

About the Role:

We’re looking for you to help improve the documentation, process, and communication between our customer facing teams and the product and software engineering teams. Specifically, you’ll help:

  • Work with our internal customer support teams to identify, triage, and document issues for our internal and external web applications.
  • Build an internal knowledge base of known issues and their workarounds if possible
  • Communicate frequently with customer support teams to help improve how issues are reported to minimize back-and-forths.
  • Occasionally connect directly with customers to better understand bugs and issues
  • Work with developers to issue fixes for “smaller” bugs.
  • Identify opportunities to automate manual debugging processes.

The skills and qualities you’ll need to succeed:

  • Familiarity with searching through logs using browser based tools
  • Basic understanding of MySQL.
  • Comfortable debugging Javascript using a web browser’s developer console
  • Basic understanding of at least one high level programming language.
  • Strong communication skills to help bridge the gap between non-technical users and technical users

Why you’ll love working for TMP:

Compensation & Benefits:

  • Base Compensation
  • Full medical, dental, vision
  • Short and Long Term Disability
  • Generous Paid Parental Leave
  • Family planning benefits through Progyny
  • Generous PTO
  • 401K match

Let me see those Perks, Perks, Perks!

  • An incredible remote team that will support and champion your work
  • Health and Wellness stipend
  • Learning and Development stipend
  • Work From Home Stipend


We're just getting started. Join us in building the future of work.

Competitive
Start Date
June 2022
Flex Factors
Work Type Permanent
Schedule 40 hours / week
Work Remote Yes (100%)
Travel No