IT Support Technician

Our Customer is a tech real-estate marketplace company with a portfolio of the largest and most vibrant real estate and home-related brands on the web and mobile. The company’s brands focus on all stages of the home lifecycle: renting, buying, selling, financing and home improvement. They are committed to empowering consumers with unparalleled data, inspiration and knowledge around homes, and connecting them with the right local professionals to help.

Our Customer is seeking an IT Support Technician on a contract basis to provide essential technical support to end-users, manage inventory, and assist with basic troubleshooting for both Mac and PC environments.

You will play a key role in ensuring smooth technology operations for the staff while maintaining high standards of customer service.

This role is on-site in Lenexa, KS.

Responsibilities:

• Provide Tier 1 technical support for hardware, software, and connectivity issues
• Re-image Mac and PC devices on a daily basis to support upgrades, reuse, and backlog clearance
• Perform break/fix troubleshooting for laptops, peripherals, and accessories
• Handle password resets and multi-factor authentication setup and resets
• Manage shipping and receiving of hardware for new hires and replacement devices
• Process hardware upgrades and redeployment of reused equipment
• Maintain accurate inventory and asset records within ticketing and asset management systems
• Perform asset management tasks, including scanning hardware, imaging devices, warranty coordination, stock room maintenance, and physical inventory counts
• Triage and escalate complex technical issues to appropriate teams using ticketing systems, messaging tools, or phone
• Update, assign, prioritize, and close support tickets in accordance with service standards
• Create and maintain clear process documentation to support IT operations
• Learn and follow internal IT processes and procedures to support efficient operations

Skills and Qualifications:

• Experience re-imaging both Mac and PC devices
• Basic knowledge of PC and Mac troubleshooting
• Familiarity with Active Directory, SCCM, or JAMF
• Experience with ServiceNow or similar IT service management platforms
• Prior IT support or technical operations experience
• Strong internal customer service skills with the ability to manage expectations professionally
• Experience using ticketing systems for issue tracking and asset management
• Strong attention to detail and organizational skills for inventory and documentation
• Ability to prioritize tasks and manage a ticket queue effectively
• Strong verbal and written communication skills
• Ability to work collaboratively with team members and users of varying technical skill levels

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.