Ticket Administrator (Morristown, NJ)

Our Customer was founded in 1982 in an effort to create a solid accounting firm headed by native professionals. They later branched out to other services, which is now a multinational professional services network with offices in over 150 countries and territories around the world. With more than 100,000 professionals, they provide audit and assurance, tax, consulting, and risk and financial advisory services to a broad cross-section of the largest corporations and governmental agencies.

We are seeking a Ticket Administrator on a contract basis to help support our Customer’s business needs. This role is on-site in Morristown, NJ.

This role provides operational, administrative, and project support for ticket portfolio management. This role is responsible for inbox management, TicketManager operations, reconciliation support, communications, and cross-functional coordination to ensure timely and accurate ticketing services for clients and internal stakeholders.

Responsibilities:

• Manage shared inbox operations, including categorizing inquiries, responding to general questions, and troubleshooting system-related issues
• Escalate urgent or complex requests to appropriate stakeholders and ensure timely resolution, especially for event-related deadlines
• Maintain inbox ownership and ensure consistent service delivery and responsiveness
• Monitor ticketing systems for new orders and take appropriate action based on approval protocols
• Support administrators and clients by resolving system issues using proxy or administrative access
• Manage and maintain ticket inventory across assigned markets and portfolios
• Coordinate ticket distribution, including related components such as parking and catering
• Support reconciliation processes for ticket purchases, including tracking discrepancies and missing charges
• Monitor financial communications and escalate issues related to delays or discrepancies
• Prepare reconciliation reports and documentation, including Excel reports with detailed breakdowns
• Prioritize workload based on reporting deadlines and operational needs
• Support projects using Microsoft Office tools, including Excel, Word, PowerPoint, and Teams
• Create, review, and maintain high-quality communications and documentation
• Maintain organized and up-to-date documentation within shared systems and folders
• Provide coverage for team members during absences to ensure operational continuity
• Coordinate communications related to payments, ticket purchases, and event updates
• Collect and summarize user feedback, troubleshoot issues, and support continuous improvement efforts
• Assist with project planning, execution, and risk mitigation
• Provide regular status updates to stakeholders and support ad hoc operational tasks as needed

Skills and Qualifications:

• Bachelor’s degree with 5+ years of experience in operations or customer service environments
• Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams)
• Experience in hospitality or event-related operations preferred
• Strong written and verbal communication skills
• Strong organizational, multitasking, and time management skills
• Ability to adapt quickly in a fast-paced, deadline-driven environment
• Strong attention to detail and problem-solving abilities
• Ability to work nights and weekends based on event schedules
• Strong interpersonal skills with a customer-focused mindset

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record(Available upon completion of waiting period for eligible engagements) Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, and AD&D

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.