Ticket and Event Administrator (100% Remote)

Our Customer was founded in 1982 in an effort to create a solid accounting firm headed by native professionals. They later branched out to other services, which is now a multinational professional services network with offices in over 150 countries and territories around the world. With more than 100,000 professionals, they provide audit and assurance, tax, consulting, and risk and financial advisory services to a broad cross-section of the largest corporations and governmental agencies.

• We are seeking a Ticket and Event Administrator on a contract basis to help support our Customer’s business needs. This role is 100% remote. Must be available nights and weekends as required by event schedules

Responsibilities:

• Connects with leaders and/or other stakeholders in market regularly to understand client and internal priorities to build /administer tickets event pipeline
• Ensure the availability and easy of use of electronic tickets with all vendors
• Obtain notification of events and release pricing
• Present pricing information and recommendation to leadership (MP in market) for ticket sales
• Obtain pricing decisions/approvals from MP in market
• Create and manage general ticket email box
• Continuously monitor emails regarding tickets & events, and be responsive – may require evening and weekend hours
• Administer Ticket Management System (TMS)
• Manually enter all games/events into TMS, as soon as they are available, and pricing determined
• Continuously monitor activity in TMS (i.e. several times a day, during the busy season)
• When PPMD (Partners, Principals, and Managing Director) requests are made, obtain approvals, as needed
• Send approval or rejection notifications to requesting PPMDs, along with any specific communication necessary (lead POCs sharing venue/event including whether clients or targets will be there, food instructions, conduct/ethics notifications, etc.)
• Track via TMS any games/events that are unused
• Address any communications from back office accounting rejecting closed or inappropriate WBS’ codes provided and obtain correct WBS from respective PPMD by stated deadlines
• Arrange/coordinate distribution of tickets
• Collect and summarize feedback from venue users, troubleshoot as necessary, and communicate as necessary to MP
• Participate in and report during regular national ticket administrator team calls
• Leverage venues for marketplace activities, exposure and networking
• Assess various contracts, understand terms, and project plan an approach to utilize all available benefits
• Own, foster and maintain relationships with external third-party venues and vendors including but not limited to ticket administration, food & beverage administration, suite needs and requirements, and employee ticket discount programs
• Explore new opportunities for ticket expansion that would benefit PPMDs, enhance business development and be economically feasible
• Customize by market and publish periodic (weekly/bi-weekly) relevant PPMD Ticket and Event communications; more as warranted
• In the event of sluggish ticket consumption, proactively communicate with PPMD’s for periodic discount price offerings
• Process payment of vendor invoices, ensuring accuracy, contract and firm/invoicing prepaid ticket compliance and guidelines
• Analyze utilization based on ticket allocations against contract/budget
• Collaboration with MP(s) to construct a scheduling strategy process, with ability to scale across multiple marketplaces
• Builds relationships and awareness with PPMDs and other stakeholders within the marketplace
• Balances accountability, escalation, and priorities between MP stakeholders and Office Experience Leadership
• Responsible for managing event pipeline and delivering event logistics exceeding customer expectations while adhering to meeting protocols and guidelines (cost savings, risk policies, contract approvals, etc.)

Qualifications

• Bachelor’s Degree
• Minimum of 5 years of related work experience
• Prior customer service experience
• Proficient Microsoft Office skills

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record(Available upon completion of waiting period for eligible engagements) Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, and AD&D

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability