User Experience Researcher

Our Customer is an American financial services mutual organization based in Milwaukee. The financial security company provides consultation on wealth and asset income protection, education planning, retirement planning, investment advisory services, financial planning trust and private client services, estate planning and business planning. Its products include life insurance, permanent life insurance, disability income, and long-term care insurance; annuities; investments; and investment advisory products and services.

Our customer is looking for a User Experience Researcher on a contract basis to help support their ongoing business needs. This role is 100% remote.

We are looking for a skilled qualitative researcher with working knowledge of quant research; research experience using human-centered design/product development frameworks; storytelling and creating compelling deliverables.

What You'll Do:

• Interface with product, design, and development teams to raise awareness of user needs, pain points, and behaviors
• Understand stakeholder research needs and identify the right research methodologies to address them
• Fully execute research projects from initial kick off, to fielding/interviewing, to sharing findings as a primary researcher
• Develop UX Research artifacts including proposals, moderator’s guides, and results summaries
• Synthesize research findings elegantly and efficiently
• Identify unmet research opportunities that can add value and efficiently execute them
• Recruit and maintain lists of targeted research participants from internal and external sources
• Serve as a source of user knowledge for the organization

Must-haves:

• Master's Degree or higher in HCI, psychology, human factors, social science, or a related field
• 2+ years of experience conducting formal research
• UX research experience with employees is a plus
• Experience researching self-service designs and solutions
• Experience in journey mapping, client journey mapping, service blueprinting or process mapping
• Practical knowledge of qualitative and quantitative research techniques like contextual inquiry, usability testing, competitive benchmarking, interviews, focus groups, and surveys
• An obsession with understanding how to make amazing experiences for human beings
• Experience with UX Research tools like the OptimalSort, UserZoom, UserTesting.com, or other tools
• Experience with Qualtrics, SurveyMonkey, or other survey platforms
• Willingness to challenge the status quo when it comes to addressing the needs of users
• Enthusiasm in ambiguity and uncertainty
• Comfort operating autonomously

Please Note: In order to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines. Prior to coming into our offices, contractors will be required to attest that they are fully vaccinated.

Perks are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.