User Experience Researcher (Remote - Milwaukee/NYC)

Our Customer is an American financial services mutual organization based in Milwaukee. The financial security company provides consultation on wealth and asset income protection, education planning, retirement planning, investment advisory services, financial planning trust and private client services, estate planning and business planning. Its products include life insurance, permanent life insurance, disability income, and long-term care insurance; annuities; investments; and investment advisory products and services.

Our customer is looking for a User Experience Researcher on a contract basis to help support their ongoing business needs. This role is remote in Milwaukee and New York, NY.

Responsibilities:

• Partner with product, design, and development teams to advocate for user needs, pain points, and behaviors.
• Understand stakeholder research needs and select appropriate research methodologies to address them.
• Execute end-to-end UX research projects from kickoff through fielding, interviews, analysis, and findings presentation.
• Develop UX research artifacts including research proposals, moderator guides, and results summaries.
• Synthesize research findings into clear, actionable insights and recommendations.
• Identify additional research opportunities that add value and execute them efficiently.
• Recruit and maintain research participant pools from internal and external sources.
• Serve as a subject matter expert on user behavior and research insights across the organization.
• Launch surveys, analyze results, and support research reporting across multiple product areas.

Skills and Qualifications:

• Minimum 2+ years of experience conducting formal UX research.
• Strong qualitative and quantitative research skills.
• Experience conducting usability studies, user interviews, ethnographic research, benchmarking, focus groups, and surveys.
• Strong experience in research analysis and report writing.
• Experience supporting full-cycle product development through UX research.
• Strong communication skills with the ability to present findings and consult with cross-functional teams.
• Strong understanding of user behavior, pain points, and experience design principles.
• Practical knowledge of statistics and data interpretation.
• Experience with UX research tools such as OptimalSort, UserZoom, and UserTesting.
• Experience with survey platforms such as Qualtrics or SurveyMonkey.
• Proficiency with Microsoft Office, especially PowerPoint and Outlook.
• Experience using Slack.
• Ability to work autonomously and thrive in ambiguous environments.

Preferred Qualifications:

• Master’s degree or higher in Human-Computer Interaction, Psychology, Human Factors, Social Sciences, Library Science, or a related field.
• Bachelor’s degree with extensive relevant UX research experience may be considered.
• Strong background in psychology or human behavior research.
• Experience conducting large-scale ethnographic research and usability-focused studies.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements). Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.