Qualitative UX Researcher

***Please note, that all applicants applying for US job openings must be legally authorized to work in the United States.***

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

We are seeking a Qualitative UX Researcher on a contract basis to join a collaborative team of researchers who work directly on the company's commerce destination. Looking for a qualitative researcher who is flexible, an excellent collaborator, a strong product thinker, and an influential voice on the team. The role is 100% remote to these locations: Denver, CO, New York, NY, Houston, TX, Los Angeles, San Diego, and Menlo Park, CA. Candidates must be able to work West Coast Hours.

What You’ll Do:

• Work closely with cross-functional partners (product management, data science, analytics, business, design, engineering) and other researchers to identify and prioritize knowledge gaps in our understanding of the Marketplace experience, and design research that uniquely contributes to solving those knowledge gaps
• Translate user behaviors, problems, desires, product experiences, and business problems into clear, concise research hypotheses
• Design and execute custom primary research using a wide variety of methods and interpret analysis through the lens of business impact, User Experience (UX), Human-Computer Interaction (HCI), and social science that drive tactical and strategic product decisions and address both user behavior and attitudes
• Independently execute research (from tactical to complex and ambiguous topics) across a range of different qualitative methodologies
• Manage vendor-led studies, ensuring quality, rigor, execution and delivery of research
• Advocate for improved user experiences based on understanding of user needs, product strategy, and system capabilities

Must-Haves:

• 7+ years of relevant experience in user experience, applied research and/or product research and development
• 4+ years of experience conducting research in an organization or consulting environment, including working with key stakeholders to understand and clarify their people research needs, and communicating analyses to technical and non-technical audiences
• Excellent knowledge of qualitative methods (e.g., interviewing, diary studies, co-design, concept-testing, usability testing, Focus Groups, and Ethnographies) to answer foundational and evaluative research questions
• Experience in translating research findings into strategic narratives
• Experience with consumer products, consumer insights, or product development
• Experience conducting international/cross-cultural research, particularly in Emerging Markets
• Experience identifying and working with vendors on end-to-end research design on international research projects
• Concise, clear and actionable written and verbal communication, including narratives, storytelling, human quotes and stories, data visualization, key takeaways, and recommendations, which resonate with a range of audiences, including product team cross-functional partners (engineers, designers) to executives
• Demonstrated ability to take insights and translate them into actionable product recommendations, socializing through multiple formats, mediums, and channels and resulting in product experience improvements
• Experience working autonomously; strong independent decision maker, adept at balancing competing demands

Education:

• Bachelor's Degree is required
• Master’s degree or Ph.D. degree in a human behavior-related field, such as Human-Computer Interaction, Psychology, Sociology, Communication, Information Science, Media Studies, Computer Science, or Economics preferred

Hours & Location:

• M-F, 40 hours/week. This role will be 100% remote.

Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)

• Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefits Program
• Accrued PTO: Up to 15 days per 12 months on assignment
• New Child Benefit: Up to $4,000 for the birth or adoption of a child while on assignment (conditions apply)

Remote Options: The position is 100% remote to the locations below:

• Houston, TX
• Denver, CO ($82.97 - $92.97)
• New York, NY ($92.74 - $102.74)
• Los Angeles, CA ($86.89 - $96.89)
• San Diego, CA ($82.97 - $92.97)
• Menlo Park, CA ($99.24 - $109.24)