UX Researcher (Mountain View, CA)

Our Customer is a Silicon Valley- based company that is engaged in researching emerging technologies.

We are seeking a contract UX Researcher to join a cross-disciplinary team of product managers, designers, writers, engineers, and user researchers dedicated to building health-related digital products. You will work on innovative SaMD and health applications from concept to launch, using a variety of research methodologies to provide actionable insights that shape product direction. This role requires comfort with ambiguity, the ability to run studies end-to-end, and a collaborative mindset to help improve user health through engaging smartphone and wearable experiences.

If you are passionate about creating user experiences that help people improve their health, thrive in fast-paced environments, and enjoy working collaboratively across functions, this role is for you.

This role is on-site in Mountain View, CA.

Responsibilities:

• Partner with stakeholders (Product, Engineering, UX/Human Factors, Regulatory Affairs) to align on research goals and milestones
• Plan, design, and execute user research studies using methodologies such as in-depth interviews, usability testing, observation, contextual inquiry, and surveys
• Work with recruiting vendors to source participants, including writing screeners and managing budgets
• Independently moderate research sessions and manage end-to-end study execution
• Quickly synthesize findings into actionable insights that inform design, product, and development decisions
• Create clear, engaging research reports and presentations for diverse stakeholders
• Collaborate with design, product, writing, and engineering teams to refine products and prototypes for testing
• Contribute to SaMD documentation (e.g., validation plans, risk analysis, study recommendations) to support regulatory requirements
• Use research insights to help shape the health product roadmap and strategy
• Mentor and guide other researchers, providing feedback on reports and collaboration sessions
• Work with leadership to prioritize research activities across projects

Skills and Qualifications:

• 7+ years of UX Research or Human Factors experience with a Bachelor’s degree, OR 1+ years of UX Research or Human Factors experience with a Master’s degree
• Educational background in Human-Computer Interaction, Human Factors, Anthropology, Psychology, or a related field, or equivalent industry research experience
• Demonstrated experience leading multiple research studies from planning through reporting
• Hands-on expertise with a wide range of qualitative and usability methodologies
• Proven track record of working closely with product and design functions throughout the development lifecycle
• Self-motivated, detail-oriented, and able to thrive in both independent and collaborative settings
• Strong organizational skills with the ability to manage multiple projects in a fast-paced environment
• Excellent verbal, written, and presentation skills for communicating research findings to a variety of audiences
• Fluency in UX best practices, research methodologies, and human-centered design principles
• Strong critical thinking, discretion, and a results-driven approach
• Creative problem-solver with the ability to navigate ambiguity and constraints

Preferred:

• Experience conducting user research for consumer health products, wellness, or medical devices
• Familiarity with motivating users toward healthy behavior change through product design
• Experience evaluating iterative design success with user metrics
• Prior experience mentoring or leading other researchers
• Experience researching consumer devices such as smartphones, smartwatches, or wearables
• Experience in testing prototype software on mobile devices, including remote video-based research
• Familiarity with regulatory requirements in health/medical spaces (SaMD, validation documentation)

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.