Qualitative UX Researcher (Onsite in Menlo Park or Remote in CA)

Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together.

We are seeking a Qualitative UX Researcher on a contract basis to help support our customer’s business needs. This role is onsite in Menlo Park or remote in the state of California.

The candidate will have the opportunity to partner directly with a single, tightly integrated pod with significant freedom to operate with the time, people, and space necessary for conceiving, building, and launching brand new products. Research is paramount to this organization’s success - formative research is needed to identify the right latent needs or problems in the world to tackle with product solutions, iterative design research is needed to mold early product ideas into testable prototypes, and creative evaluative research is needed to improve and prepare those products for market.

Responsibilities:

• Collaborate closely with researchers, designers, PMs & engineers to identify, define, and deliver meaningful products into the world
• Collaboratively and independently develop and execute research roadmaps
• Lead various research studies throughout all the phases of the product development cycle
• Contribute to product strategy, execution, and go-to-market plan
• Manage research vendors to help augment the work of the research team

Qualifications

• BA/BS in a human behavior-related field, such as human-computer interaction, psychology, sociology, communication, information science, media studies, computer science, or economics
• 5-7 years of experience in qualitative research execution and delivery, able to partner closely with other researchers and cross-functional teams
• Hands-on qualitative research (focus groups, interviews, etc.)
• Mixed method experience (both qualitative and quantitative (surveys)
• Market research or UX/design background
• Hands-on experience in designing, executing, analyzing, and delivering qualitative research. Experience with research vendor management.
• Strong collaboration and communication skills.
• Solid experience partnering with cross-functional partners (PM, DS, PD) and delivering results to less research-savvy audiences.
• Verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills.
• Strong ability to work independently and manage one’s time.
• Experience with data and utilizing numbers to define and support hypotheses
• Experience with storytelling to get traction with various audiences
• Experience with autonomy and decision-making to balance demands

Qualifications:

• Statistics experience
• R and Python experience
• Large tech company experience/research agency. Research teams in bug corporations

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

* Health Benefits: Medical, Dental, Vision, 401k, FSA.

* Accrued PTO: Up to 15 days per 12 months on assignment

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.