UX Researcher (Remote/San Francisco/NYC/Seattle)

Founded in 2008, our Customer represents a global travel community that offers magical end-to-end trips, including where you stay, what you do and the people you meet. They exist to create a world where anyone can belong anywhere, providing healthy travel that is local, authentic, diverse, inclusive and sustainable. Their website and app uniquely leverage technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs.

Our Customer is seeking a UX Researcher on a contract basis to deliver actionable insights. As a member of the team, you will inform new and existing experiences, ensuring that the product solutions meet a high-quality bar. In this role, you will apply your qualitative and quantitative skill set to your own projects and lead other researchers to inform large strategic initiatives. This is a senior role requiring a breadth of methodological and leadership experience. This role is 100% remote - SF, NYC, Seattle preferred.

Must have a portfolio at the time of submission

Responsibilities:

• Lead research across internal and external-facing product experiences, ensuring that these experiences drive value for the community and meet the high-quality standards.
• Conduct qualitative and quantitative studies within your focus area (e.g., ethnographic/field research, diary studies, surveys, concept testing, log analysis, statistical analysis, etc.).
• Collaborate closely with adjacent teams to identify new or foundational research questions, anticipating the needs of the organization and informing early decision-making.
• Collaborate closely with product managers, designers, writers, and partner organizations to identify possible research goals and timelines.
• Communicate effectively with stakeholders from across the company, including senior
• Assist with workshops and other cross-functional alignment activities
• Execute in a fast-paced environment with

Skills and Qualifications:

• 8+ years of industry experience, using both qualitative and quantitative research
• Experience in running statistical analysis (e.g., t-tests, correlation, etc.) and SQL queries.
• Experience working with research vendors and conducting primary and secondary research that informs strategy and generates product recommendations
• A demonstrated track record of delivering impactful insights on complex or technical problems
• Exceptional written and verbal communication
• Experience managing a portfolio of multiple priorities simultaneously without sacrificing quality or deadlines
• Experience conducting research in complex problem spaces such as customer service, enterprise solutions, or
• Experience in consumer products and/or hospitality

Preferred:

• Degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences, or equivalent practical experience
• Coding/scripting skills
• Experience with cross-cultural products and international research
• Expertise in tools or methods for conducting accessibility research
• Strong creative storytelling methods and/or workshop design

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements. )

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.