Workplace Experience Ambassador (Creve Coeur, MO)

Our client is a leading professional services firm that specializes in real estate and investment management. Our client shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. Our client is a Fortune 500 company with annual revenue of $18.0 billion, operations in over 80 countries, and a global workforce of more than 93,000 as of December 31, 2019.

We are seeking a Workplace Experience Ambassador on a contract basis to help support their ongoing business needs. This role is on-site in Creve Coeur, MO; free parking is available.

Shift: 7:30 am-4 pm, potential for some overtime depending on events

Responsibilities:

• Serve as the first point of contact for employees, guests, and the public at the assigned facility
• Act as a brand liaison and provide a welcoming, professional, and hospitable front desk experience
• Greet all guests, visitors, and employees with outstanding professionalism and interpersonal skills
• Respond to inquiries and requests related to the site, local market, amenities, operations, and business processes
• Assist visitors with contacting their host/hostess while following security access procedures and policies
• Issue temporary visitor badges and maintain accurate visitor logs and records
• Support employees with conference room reservations as requested
• Coordinate catering requests and deliveries
• Coordinate breakroom snack replenishment with local vendors as needed
• Answer incoming calls and transfer to appropriate contacts as necessary
• Coordinate vendors and building maintenance in partnership with Executive Assistant(s)
• Perform administrative tasks including mailings, packaging, data entry, and receiving/distributing mail, faxes, and emails
• Maintain the front desk and lobby in a neat, organized manner aligned with service expectations and SLAs/KPIs
• Support Health, Safety, and Environmental compliance as an on-site safety champion
• Serve as the on-site point of contact for vendors, contractors, and service delivery coordination
• Manage work order requests and client interactions and support alignment on KPI performance
• Prepare and present PowerPoint updates during client monthly/quarterly meetings
• Assist with New Hire Orientation by coordinating host notifications and escorting new hires to meeting areas as needed
• Arrange local taxi service and courier pick-ups as requested
• Perform other assigned duties and ad hoc tasks as needed

Skills and Qualifications:

• Strong business mindset with a professional, outgoing, and guest-focused approach
• Strong organizational skills with the ability to identify opportunities to support site needs
• Ability to deliver high-quality service aligned with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Demonstrated proficiency in Microsoft Windows and Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams)
• Proficiency with Google tools, including Google Maps, Sheets, Docs, and Slides
• Team-oriented with the ability to work effectively with all levels of employees, visitors, and vendor partners
• Strong verbal and written communication skills with a customer service mindset
• Ability to collect data, maintain accurate records, and prepare reports as needed
• Ability to organize and prioritize multiple tasks in a fast-paced environment
• Strong attention to detail
• Ability to work independently while also collaborating effectively with others
• Flexibility to adapt to schedule changes and overtime needs

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.